Wednesday, November 13th. Full-Day Seminar: 9 a.m. to 5 p.m. $397

A worker who has behavior or performance issues can affect the atmosphere and success of any team, department or company. And disciplining that worker can be difficult. This seminar will provide you with the tools to deal with the problem, and help you to take effective, decisive action for improved performance.

  • How to recognize when problems are brewing and act before they get out of hand
  • How to get control over the situation without creating resentment and anger
  • How to assess whether this may be a temporary ‘rough spot’ or a chronic, long-term issue
  • Fish or cut bait? When to keep trying and how to recognize when you’ve passed the point of not return
  • What to say, and what not to say, when you confront an employee
  • Understanding what may be behind some performance issues
  • How to set measurable performance standards
  • How to maintain open and ongoing communications with the problem worker
  • Can you handle it? Situations when you may need outside intervention
  • Managing the ‘survivors’. Maintaining the morale of co-workers affected by upheaval and change