Thursday January 24th, 2019, Full day seminar. $397

Includes light lunch

In this seminar, you’ll learn how to handle difficult situations with poise and confidence. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming important working and personal relationships — your own, as well as those among others:

  • How to stick to your guns and not back down on important issues
  • How not to allow unresolved anger and resentment to damage an important relationship
  • Ways to banish anger and frustration when dealing with difficult people
  • How to stop people from taking advantage of you
  • How to develop win/win conflict resolutions
  • How to use listening skills to see both sides of the argument
  • The most important words to use, and the words to avoid
  • How to remain composed when faced with any situation
  • How to get to the root of a problem and not just deal with the symptoms
  • How to de-escalate a mounting issue
  • How to take care of yourself by developing emotional support among family, friends and co-workers and stay relaxed and stress free